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privacy policy

Agreement Between User And MyFlowerPlanner

This Web site is offered to the user conditioned on acceptance by the user ("User") without modification of the terms, conditions, and notices contained herein. By accessing and using this Web site or purchasing products from MyFlowerPlanner, the User is deemed to have agreed to all such terms, conditions, and notices

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests.
We may provide your information to our Stems Floral Solutions family of companies for marketing or promotional purposes.
We will never sell your information.

User Conduct
We are committed to ensuring that our Services remain a fun and safe place to manage and store your flower event information. Members are encouraged to use the Services to post creative material, including photographs, digital images, links, and comments. To this end, we require that every user of the Services refrain from uploading, posting, storing, sharing or otherwise using the Site to process "Prohibited Content." Generally, Prohibited Content includes (without limitation) any of the following: Content we believe is abusive, deceptive (including content sent from an anonymous or false address), pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate.
Content that violates or encroaches on the rights of others, such as privacy rights, publicity or copyrights.
Content or other material that contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code or any other content, which may compromise the MyFlowerPlanner Services.

You Control Who Sees Your Events
MyFlowerPlanner is designed to provide a private, secure place for you to manage and store your events. Only you and the friends and family members that you choose to invite have access to your events.

Order Cancellations
MyFlowerPlanners cancellation policy is no cancelations will be accepted within 10 business days of scheduled delivery date.

To cancel an order, you will need to call us at 1-855-272-5801.

Changes to an order
If you would like to change your flower order, please contact us a minimum of 7 days prior to scheduled delivery date. We might not be able to make changes to an order without sufficient notice.

Complaints & Claims
If you are not satisfied with your flower shipment, please call MyFlowerPlanner IMMEDIATELY after opening your boxes at 1-855-272-5801 AND email us to orders@myflowerplanner.com. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection). We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season.

It is the customer's responsibility to properly care for flowers. MyFlowerPlanner is not liable for products mishandled by clients.

MyFlowerPlanner recommends to our customer, or a representative, to be present for delivery. A signature may or may not be required at the time of delivery. MyFlowerPlanner is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present or FedEx delays, or acts of God.


MyFlowerPlanner offers FREE Shipping on all flower orders that meet the minimum order amount of $50.00 within its standard delivery area.

With the help of FedEx, you may track the progress of your MyFlowerPlanner flowers. You will receive a e-mail containing a unique tracking number once your flowers have been shipped. You can find tracking status updates in MY ACCOUNT. We email you timely tracking updates. MyFlowerPlanner is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of carriers. However, if you have questions or concerns about your order, we would be happy to assist you. Please contact us at our toll free number, Monday thru Friday 8:30am to 5:30pm EST. That toll free number is 1-855-272-5801.

You agree and acknowledge that MyFlowerPlanner, in its sole discretion, may terminate your MyFlowerPlanner membership or use of the Services, and remove and discard any content including, but not limited to, any and all event information, recipes, postings, image files or any other content within the Service, at any time, without notice, for any reason.

Product Descriptions and Site Content
MyFlowerPlanner and its affiliates attempt to be as accurate as possible. However, MyFlowerPlanner does not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free.